How can we help?

Pre-K through 5th grade. Children can work above or below their grade as needed.

No. You create a profile for each child, and they pick it on your device. Children never log in or give contact details.

Masomo runs in a modern web browser on tablets, laptops and desktops. You can also install it to your home screen.

Short and regular works best. Set a weekly question goal for each child and let them work at their own pace.

New questions are written every week with the help of AI, aligned to Common Core, NGSS, the C3 Framework and Head Start standards, and checked for accuracy and reading level.

Zizi offers three tiers: a nudge, a stronger hint, then a worked step. Hints never cost stars and never just give the answer.

Yes. Questions, choices and hints can be read aloud with one tap.

Yes. In the Parent area, open the Children tab and edit your child. We'll offer a new check-in, but it's optional. You can also ask for a fresh check-in in any subject from the Children tab.

Leaving child mode, changing settings and billing all require your 4-digit PIN, so children stay in their learning space.

A nickname, grade, reading level and learning activity. Nothing else — no photos, location, contacts or voice recordings.

Yes. In Parent area → Account → Privacy you can download everything we hold or delete your account. If you delete by mistake, tap Cancel deletion in the same place before the deletion date.

Choose “Forgot your password?” on the login screen, or “Forgot your PIN?” when asked for your PIN — we'll text a reset code to your phone.